Never Miss Another 2 AM Flood Call.
Rex answers every emergency line in under three seconds, captures IICRC category and class on the first call, screens the insurance claim before a truck rolls, and writes the job straight into ServiceTitan, Dash, Encircle, and Jobber — while your crew is still pulling on boots.
Rex is standing by. Start the call to watch a real intake play out, field by field.
Same Call. Two Very Different Outcomes.
Every restoration operator is one unanswered ring away from handing a job to a competitor. Here is the same emergency, run both ways.
- 2 AM call rolls to voicemail — homeowner dials the next company on Google
- Answering service takes a name and a number, nothing that helps a crew
- Dispatcher re-keys the same loss details into ServiceTitan, Dash, and Encircle
- Crew rolls out blind — no category, no class, no affected square footage
- Truck burns two hours on a loss the carrier was never going to cover
- Answered in under three seconds, every hour of every night
- IICRC category and class captured and logged on the first call
- Written once by Rex, synced to every system before the call ends
- Crew dispatched with address, ETA, moisture notes, and equipment list
- Carrier, policy number, and deductible screened before anyone rolls
This Is Rex
Your dedicated Water Damage & Mold Restoration intake specialist — not a general-purpose bot with your logo on it.
- Specialty
- Water Damage & Mold Restoration
- Writes into
- ServiceTitan · Dash · Encircle · Jobber
- Availability
- 24 / 7 / 365 · unlimited concurrent calls
Speaks restoration, not script
Knows Category 1 through 3 water, Class 1 through 4 drying, psychrometrics, and the line between mitigation and reconstruction. Callers never hear a bot ask them to rephrase.
Scope and compliance lock
Quotes only what you authorize. Never promises coverage, never estimates a claim your adjuster hasn't approved, and never commits to a timeline your crew board can't hold.
Spanish-first without a transfer
Switches language mid-call and keeps the same structured intake. No second dispatcher, no callback queue, no detail lost in translation.
Knows when to hand off
Structural collapse, Category 3 sewage, injury on site, or an escalating insured — Rex warm-transfers to your on-call lead with the full transcript already attached.
Live in Four Steps
From signed contract to Rex answering your restoration line — typically inside 48 hours.
Select playbook
Start from a Water Damage & Mold Restoration playbook that already knows the vocabulary, the intake fields, and the questions that decide whether a job is worth a truck roll.
engineos packs enable water.damage.restoration \ --agent rex \ --intake emergency
Train guardrails
Define exactly what Rex may quote, promise, and schedule — and the conditions that force a warm transfer to a human instead.
guardrails: quote_ceiling: authorized_only escalate_on: [injury, hazmat]
Connect stack
Native writes into ServiceTitan, Dash, Encircle, Jobber, plus bring your own carrier — Twilio, SignalWire, Telnyx, Plivo, or any SIP trunk you already pay for.
engineos connect servicetitan \ --sync jobs,contacts \ --carrier byoc
Automate & scale
Every call lands as structured JSON with a recording, a transcript, and a deterministic log line. No sampling, no silent failures, no guesswork.
POST /webhook/intake
{ status: "dispatched",
crew_eta_min: 38 }Six Calls Rex Handles Without You.
Real restoration scenarios, each one fully scripted, guardrailed, and logged.
After-hours emergency intake
Burst pipe at 2:47 AM. Rex answers on the first ring, confirms occupant safety, walks the caller to the shutoff valve, and books the crew before your competitor's voicemail beeps.
Insurance claim scrubbing
Captures carrier, policy number, deductible, and adjuster contact up front, then flags losses unlikely to be covered so you stop eating truck rolls on uninsured jobs.
Immediate crew dispatch
Matches the loss to the nearest available crew with the right certification and equipment, pushes the job into ServiceTitan, and texts the lead tech an address with live ETA.
Storm surge overflow
A hard freeze puts forty calls in queue at once. Rex answers all forty in parallel, triages by severity, and holds the low-urgency losses for the morning board without dropping one.
Drying status and equipment pickup
Handles day-three check-ins, logs moisture readings against the job record, and schedules air mover and dehumidifier retrieval without tying up a dispatcher.
Mold remediation qualification
Separates a mold scope from the original water loss, screens for visible growth and HVAC involvement, and routes containment jobs to your certified remediation crew.
You Own the Carrier. We Own the Intelligence.
Most AI answering services lock you into their phone numbers and mark up every minute. EngineOS runs on the carrier you already have.
- Keep your existing telephony contracts — no port required
- Your recordings, your storage, your data residency
- No per-minute markup on carrier traffic
- Sub-second failover between providers
- Full call-detail records exported to your warehouse
- Leave whenever you like — the numbers were always yours
Encrypted end to end
Calls are encrypted in transit and at rest. Recordings land in your bucket under your retention policy — EngineOS never becomes the system of record for your customers' data.
Nights, weekends, and holidays answered without an on-call dispatcher.
Every call picked up before the third ring, at any call volume.
Recovered from calls that previously went to voicemail or a competitor.
Ready to Put Rex to Work for Your Water Damage & Mold Restoration Business?
Tell us where your calls go today. We'll run Rex against your real intake script, on your own carrier, and show you the structured records it produces — no rip-and-replace required.
- 20-minute call, no slide deck
- Keep your existing phone numbers and contracts
- Live in 48 hours after you say go