The 9 PM Toothache Call Doesn't Have to Go to Voicemail.
Maya answers every emergency and new-patient call in under three seconds, triages swelling and bleeding against your clinical protocol, verifies dental benefits before the chair is held, and books the slot straight into Dentrix, Open Dental, Eaglesoft, and RevenueWell.
Maya is standing by. Start the call to watch a real intake play out, field by field.
Same Call. Two Very Different Outcomes.
Every dental operator is one unanswered ring away from handing a job to a competitor. Here is the same emergency, run both ways.
- Evening toothache call hits voicemail — the patient finds an emergency clinic instead
- Answering service can't tell facial swelling from routine sensitivity
- New-patient calls, your highest-value inbound, wait behind three people on hold
- Front desk re-keys the same patient into Dentrix and the recall system
- Emergency slots sit empty while the waitlist never gets worked
- Answered in under three seconds, evenings and weekends included
- Swelling, bleeding, trauma, and fever triaged against your clinical protocol
- New patients booked and benefits verified on the very first call
- Written once by Maya, synced to Dentrix, Open Dental, and Eaglesoft
- Emergency slots and cancellations backfilled from the waitlist
This Is Maya
Your dedicated Dental Practices & Emergency Care intake specialist — not a general-purpose bot with your logo on it.
- Specialty
- Dental Practices & Emergency Care
- Writes into
- Dentrix · Open Dental · Eaglesoft · RevenueWell
- Availability
- 24 / 7 / 365 · unlimited concurrent calls
Triage against your clinical protocol
Screens facial swelling, fever, uncontrolled bleeding, and avulsed teeth as true emergencies, and separates a lost filling from an abscess without guessing.
Never gives clinical advice
Gathers symptoms and books chair time. Never diagnoses, never recommends a medication, never tells a patient a tooth can wait — your escalation rules decide that, not the model.
Verifies dental benefits on the call
Confirms plan eligibility, remaining annual maximum, and whether a crown or extraction needs preauthorization before the appointment is ever set.
Escalates true emergencies
Airway-threatening swelling, uncontrolled bleeding, or facial trauma goes straight to your on-call dentist with the full symptom log attached.
Live in Four Steps
From signed contract to Maya answering your dental line — typically inside 48 hours.
Select playbook
Start from a Dental Practices & Emergency Care playbook that already knows the vocabulary, the intake fields, and the questions that decide whether a job is worth a truck roll.
engineos packs enable dental.practices \ --agent maya \ --intake emergency
Train guardrails
Define exactly what Maya may quote, promise, and schedule — and the conditions that force a warm transfer to a human instead.
guardrails: quote_ceiling: authorized_only escalate_on: [injury, hazmat]
Connect stack
Native writes into Dentrix, Open Dental, Eaglesoft, RevenueWell, plus bring your own carrier — Twilio, SignalWire, Telnyx, Plivo, or any SIP trunk you already pay for.
engineos connect dentrix \ --sync jobs,contacts \ --carrier byoc
Automate & scale
Every call lands as structured JSON with a recording, a transcript, and a deterministic log line. No sampling, no silent failures, no guesswork.
POST /webhook/intake
{ status: "dispatched",
crew_eta_min: 38 }Six Calls Maya Handles Without You.
Real dental scenarios, each one fully scripted, guardrailed, and logged.
After-hours dental emergencies
Cracked molar at 9 PM. Maya screens for swelling and fever, holds the first morning emergency slot, and confirms by text before the patient searches for an urgent care clinic.
New patient acquisition
Your most valuable inbound call never waits on hold. Maya captures the referral source, verifies benefits, and books the new-patient exam on first contact.
Insurance and preauthorization
Confirms eligibility, remaining annual maximum, and whether the planned crown or extraction requires preauthorization, so treatment isn't rescheduled at the chair.
Recall and reactivation
Works the six-month recall list and reactivates lapsed patients, booking directly against open hygiene time in Dentrix.
Cancellation backfill
Fills same-day openings from the waitlist automatically, so a late cancellation doesn't quietly become an idle hour of chair time.
Treatment plan and payment questions
Answers cost and financing questions against your published fee schedule, then hands off to your treatment coordinator when the patient is ready to commit.
You Own the Carrier. We Own the Intelligence.
Most AI answering services lock you into their phone numbers and mark up every minute. EngineOS runs on the carrier you already have.
- Keep your existing telephony contracts — no port required
- Your recordings, your storage, your data residency
- No per-minute markup on carrier traffic
- Sub-second failover between providers
- Full call-detail records exported to your warehouse
- Leave whenever you like — the numbers were always yours
Encrypted end to end
Calls are encrypted in transit and at rest. Recordings land in your bucket under your retention policy — EngineOS never becomes the system of record for your customers' data.
Evenings, weekends, and holidays answered without staff on call.
Every emergency and new-patient call picked up before the third ring.
Recovered from after-hours calls that previously reached voicemail.
Ready to Put Maya to Work for Your Dental Practices & Emergency Care Business?
Tell us where your calls go today. We'll run Maya against your real intake script, on your own carrier, and show you the structured records it produces — no rip-and-replace required.
- 20-minute call, no slide deck
- Keep your existing phone numbers and contracts
- Live in 48 hours after you say go