Capture the Tow-In Before the Car Goes Somewhere Else.
Axel answers every collision call in under three seconds, establishes driveability before anything else, captures carrier and claim number up front, texts the photo-estimate link while the caller is still on the line, and writes the job into CCC ONE, Mitchell, Audatex, and Shopmonkey.
Axel is standing by. Start the call to watch a real intake play out, field by field.
Same Call. Two Very Different Outcomes.
Every collision operator is one unanswered ring away from handing a job to a competitor. Here is the same emergency, run both ways.
- Accident happens at 7 PM and the shop phone rings out — the tow goes elsewhere
- Nobody establishes driveability, so a drivable car gets an unnecessary tow bill
- Claim number and carrier are missing when the estimator opens the file
- Customers call four times for a status update and tie up the front desk
- Front office re-keys the same vehicle into CCC ONE the following morning
- Answered in under three seconds, evenings and weekends included
- Driveability established before a tow is ever arranged
- Carrier, claim number, and adjuster captured on the first call
- Photo-estimate link texted while the caller is still on the line
- Written once by Axel, synced to CCC ONE, Mitchell, Audatex, and Shopmonkey
This Is Axel
Your dedicated Auto Body & Collision Repair intake specialist — not a general-purpose bot with your logo on it.
- Specialty
- Auto Body & Collision Repair
- Writes into
- CCC ONE · Mitchell · Audatex · Shopmonkey
- Availability
- 24 / 7 / 365 · unlimited concurrent calls
Assesses driveability first
Screens airbag deployment, fluid leaks, wheel and suspension damage, and lighting, so the tow-versus-drive-in call is made on facts rather than on how upset the caller sounds.
Never estimates damage or promises a carrier will pay
Never quotes a repair cost over the phone, never opines on coverage or total loss, and never tells a customer their deductible will be handled. That belongs to your estimator and the adjuster.
Screens the claim before the car arrives
Captures carrier, claim number, adjuster contact, and whether the shop is on that carrier's DRP, so the file is open before the vehicle is on the hook.
Sends the photo estimate link
Texts your capture link during the call and confirms the upload, so a preliminary estimate can start before the vehicle is physically in the bay.
Live in Four Steps
From signed contract to Axel answering your collision line — typically inside 48 hours.
Select playbook
Start from a Auto Body & Collision Repair playbook that already knows the vocabulary, the intake fields, and the questions that decide whether a job is worth a truck roll.
engineos packs enable auto.body \ --agent axel \ --intake emergency
Train guardrails
Define exactly what Axel may quote, promise, and schedule — and the conditions that force a warm transfer to a human instead.
guardrails: quote_ceiling: authorized_only escalate_on: [injury, hazmat]
Connect stack
Native writes into CCC ONE, Mitchell, Audatex, Shopmonkey, plus bring your own carrier — Twilio, SignalWire, Telnyx, Plivo, or any SIP trunk you already pay for.
engineos connect ccc one \ --sync jobs,contacts \ --carrier byoc
Automate & scale
Every call lands as structured JSON with a recording, a transcript, and a deterministic log line. No sampling, no silent failures, no guesswork.
POST /webhook/intake
{ status: "dispatched",
crew_eta_min: 38 }Six Calls Axel Handles Without You.
Real collision scenarios, each one fully scripted, guardrailed, and logged.
Tow-in coordination
Arranges the tow to your shop, captures the drop location and keys situation, and gets the vehicle onto your lot instead of a competitor's or a storage yard.
Driveability assessment
Walks the caller through the checks that decide whether a car should be driven in tomorrow or towed tonight, avoiding both unsafe drives and unnecessary tow bills.
Insurance claim and DRP screening
Identifies the carrier, captures the claim number, and flags whether the job falls under a direct repair program before the estimator ever touches it.
Photo estimate capture
Guides the caller through the angles your estimators actually need and confirms the upload landed, so the file arrives usable rather than half-complete.
Estimate and drop-off scheduling
Books estimate appointments and drop-off windows against your production capacity, so the lot doesn't fill faster than the bays can clear it.
Repair status updates
Answers the where-is-my-car call from the live job status, which is the single highest-volume interruption your front office handles all week.
You Own the Carrier. We Own the Intelligence.
Most AI answering services lock you into their phone numbers and mark up every minute. EngineOS runs on the carrier you already have.
- Keep your existing telephony contracts — no port required
- Your recordings, your storage, your data residency
- No per-minute markup on carrier traffic
- Sub-second failover between providers
- Full call-detail records exported to your warehouse
- Leave whenever you like — the numbers were always yours
Encrypted end to end
Calls are encrypted in transit and at rest. Recordings land in your bucket under your retention policy — EngineOS never becomes the system of record for your customers' data.
Collisions happen on evenings and weekends — every call answered.
Every collision call picked up before the third ring.
Recovered from after-hours calls that previously reached voicemail.
Ready to Put Axel to Work for Your Auto Body & Collision Repair Business?
Tell us where your calls go today. We'll run Axel against your real intake script, on your own carrier, and show you the structured records it produces — no rip-and-replace required.
- 20-minute call, no slide deck
- Keep your existing phone numbers and contracts
- Live in 48 hours after you say go