Discharge Calls Come With a 48-Hour Window.
Hazel answers every family inquiry in under three seconds, captures the care needs and the discharge timeline, screens the payer source before anyone is quoted hours they cannot fund, and books your nurse assessment into WellSky, CareCentral, HomeCareQi, and AlayaCare.
Hazel is standing by. Start the call to watch a real intake play out, field by field.
Same Call. Two Very Different Outcomes.
Every home care operator is one unanswered ring away from handing a job to a competitor. Here is the same emergency, run both ways.
- A discharge planner calls Friday afternoon and the office has already closed
- Families are quoted hours before anyone checks how the care will be paid for
- A caregiver calls out at 5 AM and no one is awake to backfill the shift
- Intake staff are asked clinical questions they are not licensed to answer
- The same family details get re-keyed into WellSky days after the first call
- Answered in under three seconds, including the Friday afternoon discharge call
- Care needs captured in ADL terms your nurse can actually assess against
- Payer source screened before a single hour is quoted
- Nurse assessment booked on the call, inside the discharge window
- Written once by Hazel, synced to WellSky, CareCentral, and AlayaCare
This Is Hazel
Your dedicated Home Care & Senior Care intake specialist — not a general-purpose bot with your logo on it.
- Specialty
- Home Care & Senior Care
- Writes into
- WellSky · CareCentral · HomeCareQi · AlayaCare
- Availability
- 24 / 7 / 365 · unlimited concurrent calls
Speaks care, not script
Distinguishes activities of daily living from instrumental ones, understands what a two-person transfer means, and recognizes when dementia behaviors change the staffing requirement entirely.
Never gives medical or clinical advice
Never assesses a condition, never recommends a level of care, and never comments on medication. Your nurse performs the assessment — Hazel's job is to capture the need and get that visit booked.
Screens the payer source early
Establishes whether care is private pay, long-term care insurance, a Medicaid waiver, or a VA benefit before hours are discussed, so no family is quoted care they cannot fund.
Bilingual family intake
Handles Spanish-speaking families without a transfer or a callback, capturing the same intake record and the same urgency either way.
Live in Four Steps
From signed contract to Hazel answering your home care line — typically inside 48 hours.
Select playbook
Start from a Home Care & Senior Care playbook that already knows the vocabulary, the intake fields, and the questions that decide whether a job is worth a truck roll.
engineos packs enable home.care \ --agent hazel \ --intake emergency
Train guardrails
Define exactly what Hazel may quote, promise, and schedule — and the conditions that force a warm transfer to a human instead.
guardrails: quote_ceiling: authorized_only escalate_on: [injury, hazmat]
Connect stack
Native writes into WellSky, CareCentral, HomeCareQi, AlayaCare, plus bring your own carrier — Twilio, SignalWire, Telnyx, Plivo, or any SIP trunk you already pay for.
engineos connect wellsky \ --sync jobs,contacts \ --carrier byoc
Automate & scale
Every call lands as structured JSON with a recording, a transcript, and a deterministic log line. No sampling, no silent failures, no guesswork.
POST /webhook/intake
{ status: "dispatched",
crew_eta_min: 38 }Six Calls Hazel Handles Without You.
Real home care scenarios, each one fully scripted, guardrailed, and logged.
Hospital discharge urgency
Discharge planners call with days or hours of notice. Hazel captures the timeline first and works the assessment backward from it, because the family that answers fastest usually wins the placement.
Nurse assessment scheduling
Books the in-home assessment against your nurse's real availability and territory, with the care needs already documented so the visit starts informed.
Payer source and benefit screening
Identifies long-term care insurance, Medicaid waiver eligibility, and VA Aid and Attendance early, so billing surprises don't end the relationship in week two.
Caregiver matching preferences
Captures the preferences that actually determine whether a placement holds — language, gender preference, pets in the home, smoking, and driving requirements.
Shift call-outs and backfill
A caregiver calls out at 5 AM. Hazel logs it, works your available roster, and escalates to the scheduler on call rather than leaving a client without coverage.
Family check-ins and escalation
Fields concerned calls from adult children, documents what was reported, and escalates anything involving client safety to your clinical staff immediately.
You Own the Carrier. We Own the Intelligence.
Most AI answering services lock you into their phone numbers and mark up every minute. EngineOS runs on the carrier you already have.
- Keep your existing telephony contracts — no port required
- Your recordings, your storage, your data residency
- No per-minute markup on carrier traffic
- Sub-second failover between providers
- Full call-detail records exported to your warehouse
- Leave whenever you like — the numbers were always yours
Encrypted end to end
Calls are encrypted in transit and at rest. Recordings land in your bucket under your retention policy — EngineOS never becomes the system of record for your customers' data.
Evenings and weekends answered, including the Friday discharge call.
Every family inquiry picked up before the third ring.
Captured inside the narrow window before a family chooses another agency.
Ready to Put Hazel to Work for Your Home Care & Senior Care Business?
Tell us where your calls go today. We'll run Hazel against your real intake script, on your own carrier, and show you the structured records it produces — no rip-and-replace required.
- 20-minute call, no slide deck
- Keep your existing phone numbers and contracts
- Live in 48 hours after you say go