Every No-Heat Call Triaged Before Your Tech Wakes Up.
Hank answers the emergency line around the clock, separates a gas leak from a dead capacitor in the first fifteen seconds, captures make, model, and fuel type on the first call, and writes the job into ServiceTitan, Housecall Pro, Jobber, and FieldEdge with the priority already set.
Hank is standing by. Start the call to watch a real intake play out, field by field.
Same Call. Two Very Different Outcomes.
Every hvac operator is one unanswered ring away from handing a job to a competitor. Here is the same emergency, run both ways.
- 18-degree night, furnace out — the call rolls to a service that takes a name and hangs up
- A gas leak and a clogged disposal land in the same queue at the same priority
- Tech arrives without make, model, or fuel type and drives back for the right part
- Dispatcher re-keys the same job into ServiceTitan and the tech's mobile app
- Cold snap puts forty no-heat calls on one dispatcher — half reach voicemail
- Answered on the first ring at any hour, at any call volume
- Hazard screening first — gas and active flooding jump the queue automatically
- Make, model, fuel type, and symptom captured before a truck is assigned
- Written once by Hank, synced to ServiceTitan, Housecall Pro, Jobber, and FieldEdge
- Forty simultaneous no-heat calls triaged in parallel, none dropped
This Is Hank
Your dedicated HVAC & Plumbing intake specialist — not a general-purpose bot with your logo on it.
- Specialty
- HVAC & Plumbing
- Writes into
- ServiceTitan · Housecall Pro · Jobber · FieldEdge
- Availability
- 24 / 7 / 365 · unlimited concurrent calls
Screens hazards before anything else
Gas odor, carbon monoxide symptoms, and active flooding are identified in the first fifteen seconds and escalated ahead of every routine call in the queue.
Speaks equipment, not script
Knows heat pumps from gas furnaces, capacitors from compressors, and R-410A from R-22. Captures make, model, and serial so the tech rolls with the right part on board.
Quotes only what you authorize
Gives your published diagnostic fee and nothing more. Never estimates a repair sight-unseen, never promises a part is in stock, never commits to a window your board can't hold.
Escalates to your on-call tech
Suspected gas leak, CO alarm, or a burst main goes straight to your on-call lead with the address and hazard notes already attached.
Live in Four Steps
From signed contract to Hank answering your hvac line — typically inside 48 hours.
Select playbook
Start from a HVAC & Plumbing playbook that already knows the vocabulary, the intake fields, and the questions that decide whether a job is worth a truck roll.
engineos packs enable hvac.plumbing \ --agent hank \ --intake emergency
Train guardrails
Define exactly what Hank may quote, promise, and schedule — and the conditions that force a warm transfer to a human instead.
guardrails: quote_ceiling: authorized_only escalate_on: [injury, hazmat]
Connect stack
Native writes into ServiceTitan, Housecall Pro, Jobber, FieldEdge, plus bring your own carrier — Twilio, SignalWire, Telnyx, Plivo, or any SIP trunk you already pay for.
engineos connect servicetitan \ --sync jobs,contacts \ --carrier byoc
Automate & scale
Every call lands as structured JSON with a recording, a transcript, and a deterministic log line. No sampling, no silent failures, no guesswork.
POST /webhook/intake
{ status: "dispatched",
crew_eta_min: 38 }Six Calls Hank Handles Without You.
Real hvac scenarios, each one fully scripted, guardrailed, and logged.
Priority-1 no-heat and no-cool
Furnace dies at 18°F or the AC quits at 95°F. Hank flags it P1, captures equipment specs, and books the on-call tech before your competitor's voicemail beeps.
Gas leak and CO escalation
Screens for gas odor and carbon monoxide symptoms immediately, instructs the caller to evacuate and call the utility, then pages your on-call lead without waiting in queue.
Main line backups and burst pipes
Separates a slow drain from an active sewage backup, walks the caller to the shutoff valve, and matches the job to a tech carrying a jetter.
Seasonal maintenance scheduling
Works the spring and fall tune-up list, fills cancellations from the waitlist, and books recurring plan members without a dispatcher touching the board.
Warranty and service plan lookup
Checks whether the unit is under manufacturer warranty or a membership plan before quoting, so nobody bills a customer for work that was already covered.
Peak-season overflow
A cold snap puts forty calls in queue at once. Hank answers all forty in parallel, triages by hazard and severity, and holds routine work for the morning board.
You Own the Carrier. We Own the Intelligence.
Most AI answering services lock you into their phone numbers and mark up every minute. EngineOS runs on the carrier you already have.
- Keep your existing telephony contracts — no port required
- Your recordings, your storage, your data residency
- No per-minute markup on carrier traffic
- Sub-second failover between providers
- Full call-detail records exported to your warehouse
- Leave whenever you like — the numbers were always yours
Encrypted end to end
Calls are encrypted in transit and at rest. Recordings land in your bucket under your retention policy — EngineOS never becomes the system of record for your customers' data.
Nights, weekends, and holidays answered without an on-call dispatcher.
Every call picked up before the third ring, at any call volume.
Recovered from peak-season calls that previously reached voicemail.
Ready to Put Hank to Work for Your HVAC & Plumbing Business?
Tell us where your calls go today. We'll run Hank against your real intake script, on your own carrier, and show you the structured records it produces — no rip-and-replace required.
- 20-minute call, no slide deck
- Keep your existing phone numbers and contracts
- Live in 48 hours after you say go