Triage Every Pet Emergency Before It Reaches the ER.
Chloe answers every call in under three seconds, triages by species, weight, and symptom against your clinical protocol, routes true emergencies to your on-call doctor within seconds, and books everything else into IDEXX Neo, Cornerstone, ePetHealth, and Vetter.
Chloe is standing by. Start the call to watch a real intake play out, field by field.
Same Call. Two Very Different Outcomes.
Every veterinary operator is one unanswered ring away from handing a job to a competitor. Here is the same emergency, run both ways.
- Front desk is in an exam room — the emergency call rings out to voicemail
- Answering service can't tell a toxicity from a routine upset stomach
- Owners are told to 'call back in the morning' for a urinary blockage
- Every after-hours call gets referred to the ER clinic, revenue and all
- Staff re-key the same patient into Cornerstone the following morning
- Answered in under three seconds, overnight and on weekends
- Triaged by species, weight, and symptom against your own protocol
- True emergencies routed to your on-call doctor in seconds
- Routine visits booked directly against open appointment time
- Written once by Chloe, synced to IDEXX Neo, Cornerstone, and Vetter
This Is Chloe
Your dedicated Veterinary Clinics & Emergency Care intake specialist — not a general-purpose bot with your logo on it.
- Specialty
- Veterinary Clinics & Emergency Care
- Writes into
- IDEXX Neo · Cornerstone · ePetHealth · Vetter
- Availability
- 24 / 7 / 365 · unlimited concurrent calls
Triages by species, weight, and symptom
Knows that a straining male cat, a bloating deep-chested dog, and a brachycephalic breed in respiratory distress are emergencies, and captures body weight because toxicity thresholds depend on it.
Never practices veterinary medicine
Never diagnoses, never gives a dose, never tells an owner to induce vomiting, and never says a symptom can wait until morning. Your escalation protocol decides that — not the model.
Routes emergencies to your on-call doctor
Toxicity, trauma, respiratory distress, dystocia, and suspected blockage warm-transfer to the on-call DVM with the species, weight, and timeline already captured.
Bilingual owner intake
Handles Spanish-speaking owners without a transfer or a callback, capturing the same triage record and the same urgency either way.
Live in Four Steps
From signed contract to Chloe answering your veterinary line — typically inside 48 hours.
Select playbook
Start from a Veterinary Clinics & Emergency Care playbook that already knows the vocabulary, the intake fields, and the questions that decide whether a job is worth a truck roll.
engineos packs enable veterinary \ --agent chloe \ --intake emergency
Train guardrails
Define exactly what Chloe may quote, promise, and schedule — and the conditions that force a warm transfer to a human instead.
guardrails: quote_ceiling: authorized_only escalate_on: [injury, hazmat]
Connect stack
Native writes into IDEXX Neo, Cornerstone, ePetHealth, Vetter, plus bring your own carrier — Twilio, SignalWire, Telnyx, Plivo, or any SIP trunk you already pay for.
engineos connect idexx neo \ --sync jobs,contacts \ --carrier byoc
Automate & scale
Every call lands as structured JSON with a recording, a transcript, and a deterministic log line. No sampling, no silent failures, no guesswork.
POST /webhook/intake
{ status: "dispatched",
crew_eta_min: 38 }Six Calls Chloe Handles Without You.
Real veterinary scenarios, each one fully scripted, guardrailed, and logged.
Toxicity and ingestion calls
Chocolate, xylitol, rodenticide, lilies, or human medication. Chloe captures substance, quantity, body weight, and time since ingestion, then routes straight to the on-call doctor.
After-hours emergency triage
Screens trauma, respiratory distress, seizures, dystocia, and urinary blockage against your protocol, so genuine emergencies reach a doctor instead of a voicemail box.
Wellness and vaccine booking
Books annual exams, vaccine boosters, and dental cleanings against open appointment time while your front desk stays in the exam room.
Prescription refill requests
Checks the last exam date and whether the prescription is still current, then queues the refill for doctor approval instead of interrupting a consult.
Recall and no-show recovery
Works the vaccine and heartworm recall list and backfills same-day cancellations, so appointment slots don't sit empty.
End-of-life and euthanasia calls
Handled with a dedicated, unhurried script that never rushes the owner and never quotes a decision — the call routes to your staff, with the context already gathered.
You Own the Carrier. We Own the Intelligence.
Most AI answering services lock you into their phone numbers and mark up every minute. EngineOS runs on the carrier you already have.
- Keep your existing telephony contracts — no port required
- Your recordings, your storage, your data residency
- No per-minute markup on carrier traffic
- Sub-second failover between providers
- Full call-detail records exported to your warehouse
- Leave whenever you like — the numbers were always yours
Encrypted end to end
Calls are encrypted in transit and at rest. Recordings land in your bucket under your retention policy — EngineOS never becomes the system of record for your customers' data.
Overnight, weekend, and holiday calls answered without staff on call.
Every emergency call picked up before the third ring.
Kept in-clinic instead of being referred out to the emergency hospital.
Ready to Put Chloe to Work for Your Veterinary Clinics & Emergency Care Business?
Tell us where your calls go today. We'll run Chloe against your real intake script, on your own carrier, and show you the structured records it produces — no rip-and-replace required.
- 20-minute call, no slide deck
- Keep your existing phone numbers and contracts
- Live in 48 hours after you say go