Book the Consult, Capture the Deposit, Protect the Chair.
Serena answers every inquiry in under three seconds, screens contraindications before anything is booked, takes the deposit that stops high-value no-shows, and writes the consultation into Boulevard, Zenoti, Vagaro, and PatientNow with the treatment interest already tagged.
Serena is standing by. Start the call to watch a real intake play out, field by field.
Same Call. Two Very Different Outcomes.
Every medspa operator is one unanswered ring away from handing a job to a competitor. Here is the same emergency, run both ways.
- Highest-intent inquiry of the day comes in at 8 PM and reaches voicemail
- Front desk quotes a price over the phone that the injector then has to walk back
- Consults booked with no deposit — a third of them never show
- Contraindications surface in the treatment room, after the chair is already blocked
- Instagram DMs and phone calls live in two places and neither reaches the CRM
- Answered in under three seconds, evenings and weekends included
- Treatment interest captured and tagged before the consult is booked
- Deposit collected on the call, so high-value chair time is protected
- Contraindications screened up front and routed to a nurse when flagged
- Written once by Serena, synced to Boulevard, Zenoti, Vagaro, and PatientNow
This Is Serena
Your dedicated MedSpas & Aesthetic Clinics intake specialist — not a general-purpose bot with your logo on it.
- Specialty
- MedSpas & Aesthetic Clinics
- Writes into
- Boulevard · Zenoti · Vagaro · PatientNow
- Availability
- 24 / 7 / 365 · unlimited concurrent calls
Speaks aesthetics, not script
Knows neurotoxin from dermal filler, IPL from a fractional laser, and which treatments need a Fitzpatrick assessment before anything gets on the calendar.
Never gives medical advice or promises outcomes
Never quotes units, never predicts a result, never clears a contraindication, and never suggests what a patient needs. That conversation belongs to your injector, at consult.
Screens contraindications before booking
Pregnancy, breastfeeding, recent isotretinoin, active infection, autoimmune conditions, and anticoagulants route to a nurse review instead of straight onto the schedule.
Captures the deposit that protects the chair
Collects your consult deposit on the call and applies it to treatment, so premium injector hours stop evaporating to no-shows.
Live in Four Steps
From signed contract to Serena answering your medspa line — typically inside 48 hours.
Select playbook
Start from a MedSpas & Aesthetic Clinics playbook that already knows the vocabulary, the intake fields, and the questions that decide whether a job is worth a truck roll.
engineos packs enable medspa \ --agent serena \ --intake emergency
Train guardrails
Define exactly what Serena may quote, promise, and schedule — and the conditions that force a warm transfer to a human instead.
guardrails: quote_ceiling: authorized_only escalate_on: [injury, hazmat]
Connect stack
Native writes into Boulevard, Zenoti, Vagaro, PatientNow, plus bring your own carrier — Twilio, SignalWire, Telnyx, Plivo, or any SIP trunk you already pay for.
engineos connect boulevard \ --sync jobs,contacts \ --carrier byoc
Automate & scale
Every call lands as structured JSON with a recording, a transcript, and a deterministic log line. No sampling, no silent failures, no guesswork.
POST /webhook/intake
{ status: "dispatched",
crew_eta_min: 38 }Six Calls Serena Handles Without You.
Real medspa scenarios, each one fully scripted, guardrailed, and logged.
Injectable and laser consultations
Captures the treatment interest, prior treatment history, and timeline, then books the right provider — injector, laser tech, or medical director — for the right length of appointment.
Deposit capture and no-show protection
Takes the deposit while intent is highest, on the call, and applies it to treatment. The chair stops being free to abandon.
Contraindication screening
Runs your pre-treatment questionnaire before booking, so a pregnancy or a recent isotretinoin course is caught on the phone rather than in the treatment room.
Treatment series and touch-up cadence
Books the twelve-week neurotoxin cadence and multi-session laser packages up front, so the next appointment exists before the patient leaves.
VIP and membership routing
Recognizes members and high-lifetime-value patients against the CRM, applies their pricing, and routes them to their preferred provider automatically.
Cancellation backfill on premium chairs
Fills a cancelled injector hour from the waitlist immediately, because that hour is the most expensive thing in the building to leave empty.
You Own the Carrier. We Own the Intelligence.
Most AI answering services lock you into their phone numbers and mark up every minute. EngineOS runs on the carrier you already have.
- Keep your existing telephony contracts — no port required
- Your recordings, your storage, your data residency
- No per-minute markup on carrier traffic
- Sub-second failover between providers
- Full call-detail records exported to your warehouse
- Leave whenever you like — the numbers were always yours
Encrypted end to end
Calls are encrypted in transit and at rest. Recordings land in your bucket under your retention policy — EngineOS never becomes the system of record for your customers' data.
Evening and weekend inquiries answered, when aesthetic intent peaks.
Every inquiry picked up before the third ring.
Attributed to capturing the deposit on the call rather than at check-in.
Ready to Put Serena to Work for Your MedSpas & Aesthetic Clinics Business?
Tell us where your calls go today. We'll run Serena against your real intake script, on your own carrier, and show you the structured records it produces — no rip-and-replace required.
- 20-minute call, no slide deck
- Keep your existing phone numbers and contracts
- Live in 48 hours after you say go