Answer the Call the Moment a Family Is Ready.
Elena answers every admissions inquiry in under three seconds, verifies benefits before anyone is given false hope, and routes any disclosure of risk to 988 and your clinical on-call staff on a hard-coded path that is never left to model judgment.
Elena is standing by. Start the call to watch a real intake play out, field by field.
Same Call. Two Very Different Outcomes.
Every behavioral health operator is one unanswered ring away from handing a job to a competitor. Here is the same emergency, run both ways.
- A family calls at 1 AM in the one hour they're ready, and reaches voicemail
- Admissions staff spend the call on hold with a payer instead of with the family
- Callers are quoted a bed before anyone checks whether benefits cover it
- Risk disclosures depend on whichever staffer happened to answer
- Intake notes are re-keyed into Kipu the next morning, if they were written down
- Answered in under three seconds, at the hour families actually call
- Benefits verified during the call, before any option is put on the table
- Risk disclosures follow one deterministic escalation path, every time
- Level of care screened against your admission criteria, not a guess
- Written once by Elena, synced to Kipu, BestNotes, Valant, and Sigmund
This Is Elena
Your dedicated Behavioral Health & Addiction Care intake specialist — not a general-purpose bot with your logo on it.
- Specialty
- Behavioral Health & Addiction Care
- Writes into
- Kipu · BestNotes · Valant · Sigmund
- Availability
- 24 / 7 / 365 · unlimited concurrent calls
988 escalation is a hard rule, not a model decision
Any disclosure of suicidal ideation, self-harm, or intent to harm another triggers a deterministic handoff: Elena stays on the line, surfaces 988, and warm-transfers to your clinical on-call staff. This path is hard-coded and never left to the model's judgment.
Never diagnoses and never advises on medication
Never names a diagnosis, never assesses withdrawal risk, and never suggests tapering, stopping, or continuing any substance. Clinical questions route to clinical staff — Elena's scope is admissions logistics only.
Confidential and 42 CFR Part 2 aware
Treats every call as protected, confirms who may lawfully be spoken to, and logs disclosures. Never confirms to a third party that someone is or was a patient.
Runs the VOB before hope is raised
Verifies benefits, deductible, and level-of-care authorization before a bed or a program is ever discussed, so no family is told yes and then told no.
Live in Four Steps
From signed contract to Elena answering your behavioral health line — typically inside 48 hours.
Select playbook
Start from a Behavioral Health & Addiction Care playbook that already knows the vocabulary, the intake fields, and the questions that decide whether a job is worth a truck roll.
engineos packs enable behavioral.health \ --agent elena \ --intake emergency
Train guardrails
Define exactly what Elena may quote, promise, and schedule — and the conditions that force a warm transfer to a human instead.
guardrails: quote_ceiling: authorized_only escalate_on: [injury, hazmat]
Connect stack
Native writes into Kipu, BestNotes, Valant, Sigmund, plus bring your own carrier — Twilio, SignalWire, Telnyx, Plivo, or any SIP trunk you already pay for.
engineos connect kipu \ --sync jobs,contacts \ --carrier byoc
Automate & scale
Every call lands as structured JSON with a recording, a transcript, and a deterministic log line. No sampling, no silent failures, no guesswork.
POST /webhook/intake
{ status: "dispatched",
crew_eta_min: 38 }Six Calls Elena Handles Without You.
Real behavioral health scenarios, each one fully scripted, guardrailed, and logged.
988 crisis routing
Any expression of risk immediately exits the admissions flow. Elena surfaces the 988 Suicide and Crisis Lifeline and warm-transfers to your on-call clinician — no triage scoring, no delay, no model discretion.
Insurance verification (VOB)
Runs the verification of benefits during the call — plan status, deductible, out-of-pocket, and whether the level of care needs prior authorization.
Level of care screening
Captures the information your clinical team needs to place someone at detox, residential, PHP, or IOP, and hands the assessment itself to a licensed clinician.
Family and referral calls
Most calls come from a spouse, parent, or sibling. Elena guides the family through what happens next without disclosing anything protected about an existing patient.
After-hours admissions windows
Captures the full inquiry overnight, holds it for clinical review at open, and keeps the family engaged through the gap instead of losing them to it.
Alumni and readmission inquiries
Recognizes former patients reaching back out, routes them to their prior treatment team where possible, and flags the readmission for clinical review.
You Own the Carrier. We Own the Intelligence.
Most AI answering services lock you into their phone numbers and mark up every minute. EngineOS runs on the carrier you already have.
- Keep your existing telephony contracts — no port required
- Your recordings, your storage, your data residency
- No per-minute markup on carrier traffic
- Sub-second failover between providers
- Full call-detail records exported to your warehouse
- Leave whenever you like — the numbers were always yours
Encrypted end to end
Calls are encrypted in transit and at rest. Recordings land in your bucket under your retention policy — EngineOS never becomes the system of record for your customers' data.
Overnight and weekend inquiries answered, when families most often call.
Every admissions call picked up before the third ring.
Recovered from inquiries that previously reached voicemail at the moment a family was ready to act.
Ready to Put Elena to Work for Your Behavioral Health & Addiction Care Business?
Tell us where your calls go today. We'll run Elena against your real intake script, on your own carrier, and show you the structured records it produces — no rip-and-replace required.
- 20-minute call, no slide deck
- Keep your existing phone numbers and contracts
- Live in 48 hours after you say go