Classify the Recovery Before You Roll the Wrong Truck.
Dallas answers every dispatch call in under three seconds, establishes occupant safety and lane blockage first, classifies light, medium, or heavy duty before a wrecker is assigned, and writes the call into Towbook, Beacon, TOPS, and Omadi with the PO number your billing needs.
Dallas is standing by. Start the call to watch a real intake play out, field by field.
Same Call. Two Very Different Outcomes.
Every towing operator is one unanswered ring away from handing a job to a competitor. Here is the same emergency, run both ways.
- Light-duty truck rolls to a loaded tractor-trailer and comes back empty
- Nobody establishes lane blockage before a driver is sent into live traffic
- Motor club PO number never gets captured and the invoice is rejected
- Police rotation call rings out and the next company on the list takes it
- Dispatcher re-keys the same call into Towbook after the truck is already moving
- Answered on the first ring, every hour, at any call volume
- Occupant safety and lane blockage established before anything is dispatched
- Light, medium, or heavy duty classified before the wrecker is assigned
- Motor club, PO number, and account terms captured during the call
- Written once by Dallas, synced to Towbook, Beacon, TOPS, and Omadi
This Is Dallas
Your dedicated Commercial Towing & Roadside Recovery intake specialist — not a general-purpose bot with your logo on it.
- Specialty
- Commercial Towing & Roadside Recovery
- Writes into
- Towbook · Beacon Software · TOPS · Omadi
- Availability
- 24 / 7 / 365 · unlimited concurrent calls
Classifies the recovery before rolling
Determines light, medium, or heavy duty and whether the job needs a rotator, a landoll, or air cushions — so you stop sending a wheel-lift to a loaded tractor-trailer.
Safety and hazmat screening first
Occupant safety, lane blockage, and placarded material are established before dispatch. Dallas never sends a driver into a scene it hasn't classified.
Knows motor club and rotation rules
Distinguishes a cash call from a motor club dispatch or a police rotation, applies the right rate sheet, and captures the PO number your billing team needs to get paid.
Escalates rollovers and complex recoveries
Rollovers, cargo spills, placarded loads, and anything involving injury go straight to your on-call recovery supervisor with the scene details already captured.
Live in Four Steps
From signed contract to Dallas answering your towing line — typically inside 48 hours.
Select playbook
Start from a Commercial Towing & Roadside Recovery playbook that already knows the vocabulary, the intake fields, and the questions that decide whether a job is worth a truck roll.
engineos packs enable commercial.towing \ --agent dallas \ --intake emergency
Train guardrails
Define exactly what Dallas may quote, promise, and schedule — and the conditions that force a warm transfer to a human instead.
guardrails: quote_ceiling: authorized_only escalate_on: [injury, hazmat]
Connect stack
Native writes into Towbook, Beacon Software, TOPS, Omadi, plus bring your own carrier — Twilio, SignalWire, Telnyx, Plivo, or any SIP trunk you already pay for.
engineos connect towbook \ --sync jobs,contacts \ --carrier byoc
Automate & scale
Every call lands as structured JSON with a recording, a transcript, and a deterministic log line. No sampling, no silent failures, no guesswork.
POST /webhook/intake
{ status: "dispatched",
crew_eta_min: 38 }Six Calls Dallas Handles Without You.
Real towing scenarios, each one fully scripted, guardrailed, and logged.
Highway breakdown dispatch
Captures the exact highway, direction, and mile marker, confirms the caller is clear of live traffic, and rotates the correct class of wrecker with a real ETA.
Heavy duty and rotator classification
Establishes vehicle class, load status, and recovery angle so the right equipment leaves the yard the first time instead of after a dry run.
Police rotation and impound routing
Answers rotation calls instantly so your position in the list is never lost to a ring-out, and captures the impound paperwork requirements at intake.
Motor club and PO capture
Identifies the club, captures the PO number and authorized scope during the call, and attaches it to the ticket so invoices stop bouncing back.
Commercial fleet accounts
Recognizes contracted fleets, verifies the caller is authorized to request service, and applies the negotiated rate without a dispatcher looking it up.
Storage, release, and lien inquiries
Answers what paperwork a release requires and how storage is accruing, around the clock, without tying up the dispatcher who should be moving trucks.
You Own the Carrier. We Own the Intelligence.
Most AI answering services lock you into their phone numbers and mark up every minute. EngineOS runs on the carrier you already have.
- Keep your existing telephony contracts — no port required
- Your recordings, your storage, your data residency
- No per-minute markup on carrier traffic
- Sub-second failover between providers
- Full call-detail records exported to your warehouse
- Leave whenever you like — the numbers were always yours
Encrypted end to end
Calls are encrypted in transit and at rest. Recordings land in your bucket under your retention policy — EngineOS never becomes the system of record for your customers' data.
No ring-outs, so your position on the police rotation list is never skipped.
Every dispatch call picked up before the third ring.
Recovered from overnight and peak-volume calls that previously rang out.
Ready to Put Dallas to Work for Your Commercial Towing & Roadside Recovery Business?
Tell us where your calls go today. We'll run Dallas against your real intake script, on your own carrier, and show you the structured records it produces — no rip-and-replace required.
- 20-minute call, no slide deck
- Keep your existing phone numbers and contracts
- Live in 48 hours after you say go